Banner Help

Georgia State University students, this site is primarily for employees. If you need technical assistance with the PAWS system, please contact the PAWS Office at paws@gsu.edu. If you have questions or issues with registration, Student Accounts or Financial Aid, please directly contact the Enrollment Services Center (One Stop Shop) at 404-413-2600 or logon to PAWS to submit a ticket via Panther Answer. If you have any campus ID password related issues, please contact the Help Center at help@gsu.edu or 404-413-HELP (4357).

For instructions on web registration, logon to PAWS and click on the Registration Guide link within the Enrollment tab under the Resources and How to Tutorials section.

Georgia State University facultyGoSOLAR Web for Faculty Quick Guide [PDF] provides instructions on how to use  GoSOLAR Web for Faculty. If you have problems with your password, please contact the Help Desk at help@gsu.edu.

Help Request

Contact the Help Desk at help@gsu.edu or 404-413-4357 for INB campus ID and/or password resets.

Contact the Banner Systems Office at bantrain@gsu.edu or 404-413-2264 for:

  • Problems downloading/installing the web plug-in for Internet Native Banner (INB)
  • Problems logging into Banner
  • Problems submitting Banner jobs or viewing/printing output
  • Problems printing Banner screens
  • Problems extracting data from Banner
  • Error messages received in Banner (please give detailed information on what Banner process you were performing and give the exact error message displayed on the Auto Help Line)

Georgia State University staff, for any student issues with registration, Student Accounts or Financial Aid, please directly contact the the appropriate departments. For any PAWS technical related issues, please contact the PAWS Office at paws@gsu.edu.

Reports

For information on creating ad-hoc reports from Banner, visit the Crystal Enterprise web page or send questions to ceadmin@gsu.edu

For institutionally-sanctioned data source and official numbers for Georgia State University, visit the IPORT web page.